We improved our new 10/11 line in pretty much every way, so we figured it would only be fitting to offer an amazing new warranty on all our products. Here’s the scoop:
Everything we sell comes with a one year guarantee against any manufacturing defects. This covers anything that has obviously failed from something done wrong in the factory like improper stitching, faulty seams, etc. This doesn’t cover wear and tear and abuse like walking on your pant legs, punctures from poles or rails, slices from edges, etc. This also doesn’t cover any damage or shrinkage caused by a washer or dryer. We recommend hand washing and hang drying our products, just to be safe.
Basically, if you take good care of your stuff and it falls apart within the first year, we’ll fix or replace it for free. Ship it to us, we’ll pay to fix/replace it and we’ll pay to ship it back to you. Most repairs take 3-4 weeks to complete and are locally and professionally completed. They do an amazing job, really.
Got something that isn’t a manufacturing defect? Ripped your pants on a tree? Sliced your jacket on a ski? Smashed a zipper on a rail? No worries, it happens to the best of us. Ship us your gear, we can fix anything. We’ll split the cost of repair with you and ask you to cover shipping both ways. Most repairs are very inexpensive (cost to you around $10-40 USD) and can be completed within 3-4 weeks.
For all warranty and repair issues, please follow these instructions:
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1.Using a trackable and insured method of shipping (we recommend Fedex), please box and ship to:
FD Wear
3200 Valmont Road, Ste 14
Boulder, CO 80301
USA
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2.Include a note in the box with:
- Your name, order number (which is your RA number), return shipping address, email address, and phone number.
- Please state what you would like to do (and let us know if it’s a warranty or repair) and If we need to charge your credit.
- Card for return shipping and/or repairs, then please include your credit card number and expiration date, and please also
authorize to charge your card in your note.
We’ll respond by email on your note and get that taken care of right away. We appreciate your business and want to do everything in our power to keep you coming back!
